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How do I return an item?

60 Day Return Window - Non-Defective
- We accept returns and exchanges for all non-defective products within 60 days from the date of purchase. A 15% restocking fee applies to all returns without a replacement order. Returns with a replacement order and exchanges will have the restocking fee of 15% waived. No returns will be accepted without the completion of the Return Authorization Form below and a Return Authorization number provided to you after your RA has been approved.

90 Day Return Window - Defective
- We accept returns and exchanges for all defective products within 90 days from the date of purchase. It is the responsibility of the end-user to inspect their products upon receipt to ensure products are in acceptable working order. All defective product returns are eligible for an exchange or full refund. No replacement product or refunds will be issued until defective product has been received, inspected and approved as defective. No returns will be accepted without the completion of the Return Authorization Form below and a Return Authorization number provided to you after your RA has been approved.

Printhead Returns
- Non-defective printhead returns may be made within a 60 day period of time. Defective printheads are covered by a manufacturers 6 month (180 day) warranty. Printhead returns and exchanges are handled two ways after receiving a Return Authorization number. 1.) The printhead is shipped back where it will be inspected. Once approved, a replacement printhead will be shipped out or a credit will be issued and a 15% re-stocking fee will apply. 2.) Instead of waiting through the inspection process for a replacement printhead, a new printhead would be ordered immediately and shipped out as a new order. (2 printheads paid for). The printhead is shipped back where it will be inspected. Once approved, a credit will be issued back to the original printhead order. No returns will be accepted without the completion of the Return Authorization Form below and a Return Authorization number provided to you after your RA has been approved

Conditions of Product
- All products being returned, must included all of the original contents and packaging that has not been marked, tagged, or damaged. Products being returned should never be shipped back without being re-packaged in an additional box outside of the product box. Any returns being received with marked, tagged, or damaged packaging or contents are subject to a 15% restocking fee or denial of return at the discretion of Thermal Printer Supplies. Items must be in new, unaltered and unused condition, without showing signs of wear or damage in any way. Denial of damaged or used condition are subject a 25% restocking fee or denial of return by Thermal Printer Supplies.

Custom Orders
No exchanges of custom orders will be accepted for any reason. All customer order sales are final.

Wrong Shipment Received
If you receive an incorrect product, you have 60 days from the date of purchase to initiate a Return Authorization request. Once the RA has been approved, we will send a replacement to you at no additional cost. A pre-paid shipping label will also be sent to you to cover freight costs associated with returning the incorrect product.

To initiate a Return Authorization, please complete the below form in full. Once received, you will receive a Return Authorization with further instructions. If we have any questions, you will be contacted directly by a Thermal Printer Supplies.com representative. Thank you for your business and we look forward to working with you again!

Company
Name
Order Number
Part Number(s)
Quantity
Reason for Return
Has the Product Been Open? Y N
Do you have all of the original packaging: Y N
Please enter the following code into the box provided: